Frequently Asked Questions

Payment can be made by Visa/Mastercard at checkout, at the time of order collection from a parcel locker or with courier delivery, as well as in cash upon receipt from the courier.

The delivery cost is added at the final step in the cart when placing the order. The standard delivery time with the postal operator Omniva is 2 business days. The cost of packaging and shipping with Omniva starts from €3.50, depending on the destination of the parcel. Delivery is free for orders over €50.

At the second step in the cart, there is a field where a promo code must be entered. After entering the code, a confirmation
message indicating successful entry will be displayed next to the field. Only one promo code can be applied in the cart. If several codes are entered consecutively, the online store will accept only the last successfully entered promo code. If the promo code applies to an
additional gift with purchase, the specified product must already be in the cart before entering the code. After the promo code is applied, its
price will become €0.

Once the order has been processed and the package has been received by the delivery service, you will receive a notification via e-mail, Viber application or SMS with a link that allows you to track the shipment.

Exchange for another product is not possible; only returns are accepted. In accordance with Consumer Protection Act No. 19/2022, based on Articles 79 and 86 of this Act, we cannot accept the return or exchange of products that have been opened or used for health or hygiene reasons.

Exceptions:

• if a product that was not ordered was delivered
• if the delivered product has passed its expiration date
• if the delivered product has a defect or visible damage that did not occur during transportation

After receiving the goods, the parcel can be returned within 14 days. To arrange a return, please follow the instructions provided in the email or SMS notification from the postal operator.

Refunds for returned products will be made to the credit card used for the purchase. If the payment was made by cash on delivery, please include the bank account details for the refund in an email sent to yrbaltict1@gmail.com.

You can find your unique Loyalty Program number:

• on the receipt when making a purchase in a store or in the online store,
• in the online store under “My Profile”,
• in the stores in Rijeka, Samobor, or Split with a Beauty Advisor,
• by calling customer support at 035210700,
• by emailing info@yves-rocher.com.hr.

There are two ways:

1. When shopping in a store in Rijeka, Samobor or Split, our Beauty Consultants will ask you if you are in the Loyalty Program. If you are not yet, but you want to be, say so and in a few moments you will become our loyal member!

2. When registering on the web shop, you automatically enter the Loyalty Program.

Psst! We have prepared a welcome gift for all new members of the Loyalty Program. ;)